Definitions
The seller is the person who has been issued the purchase order, also known as the website owner. "Buyer" refers to the person or company that places an order. The term "goods" or "services" refers to whatever the buyer has purchased from the vendor.
Payment
After an order is finished, only then will payment be expected. The order will not be processed, and no goods will be dispatched, if payment is not received or the payment method is denied. In the event of nonpayment by the customer, title to the goods will be returned to the seller.
Choose "Checkout" when you're ready to complete your transaction. If you have an existing account with us, please sign in; otherwise, you will be invited to make an account or proceed as a "guest" user.
The total of your order will be displayed on the checkout screen. The billing information and method of payment are required.
Visa, Mastercard, American Express, Diners Club, Discover, Google Pay, Meta Pay, Apple Pay, and PayPal are accepted at Oasis Creations.
Where can I find assurance that this financial transaction is risk-free?
We only ever use a safe, encrypted connection for handling credit card information. A 128-bit SSL encryption system guards Oasis Creations' secure checkout process. To ensure a secure transaction, look for a small lock icon in the corner of your browser window. Credit card details are deleted from our system once an order has been processed. Instead, it goes to our banks. With complete confidence, you can use your bank account or credit card number to make purchases.
Oasis Creations mission is to make internet purchasing a stress-free, enjoyable experience for all customers. For your safety, Oasis Creations has implemented a payment verification process. It is possible that some customer information must be verified prior to the finalization of an order. In case we need to confirm the safety of your order, the information you provide must be accurate and up-to-date.
Shipping Policy
The buyer agrees to pay the shipping expenses established by the seller. If an item is stolen or lost during shipping, the seller is responsible for covering the full cost of the purchase. The seller agrees to take all reasonable precautions to prevent the loss, destruction, or damage of the goods or services it sells to the buyer. If you have any other questions concerning our shipping practices, please visit our shipping policy.
Guidelines for Returns and Refunds
If the buyer contacts the seller within 14 days of the delivery date, they can return the item for a refund or swap it for another item. You can reach customer service for returns by email at info@oasis-creations.com or through the website's contact page. The customer has to bear the expense of return shipping. Oasis Creations will process the refund using the same method the buyer used to pay for the item.
For additional details, please review our refund policy section.
Cancellation
After you purchase any products from us, it will take 48 hours to process them. You can cancel your order without penalty as long as you do so within 48 hours. You will be responsible for return shipping costs and a 20% restocking fee if you cancel your order later than 48 hours or after it has been shipped
Complaints
Please get in contact with our support staff if you have any issues with the products or the seller. Send an email to info@oasis-creations.com to get in touch. It's not certain that the issue will be resolved. After carefully considering all of the options, the seller will be notified.
Legalities
After the buyer has received the products or services, the vendor is no longer responsible for any potential health or safety risks. The seller is not responsible for any harm that comes from the consumer getting their hands on the merchandise. The laws of the state in which the website owner resides must apply to any dispute involving such use of the website. There may be changes to these payment policies in the future.
If you buy something from our website, you agree to the rules in our billing policy.
Which countries do you offer product shipping?
Currently, Oasis Creations only offers free shipping within the United States (working days are Monday through Friday). For international orders, please contact us directly via email info@oasis-creations.com.
How much does shipping cost?
Inside the United States, there are no shipping fees for most orders. (Large orders, such as by pallet will require additional shipping cost.)
How does delivery work for several items?
Items you purchase may or may not be shipped in one box.
Which payment options are accepted in your store?
All transactions must be made with a valid credit card or debit card in US dollars (USD). We accept the following methods of payment: Visa, MasterCard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Meta Pay, and PayPal.
I'm worried about the safety of my payment information, how safe is it to shop here?
Using a credit card to make an online transaction requires entering sensitive information into an SSL-protected website. The order information is then encrypted with SSL and sent to the secure network of the credit card company for final approval. Oasis Creations does not keep any credit card details on their servers.
When can I expect delivery of the order I just placed?
When you place an order with Oasis Creations, we'll try to get it dispatched to you as soon as possible. In general, we process orders within 1-2 business days (Monday–Friday). And the transit time is 5–8 business days (Monday–Friday). If your shipment has not arrived within 8 days of receiving your shipping confirmation email, please contact us at info@oasis-creations.com with your complete name and order number.
Can I change an incorrect address or other details that I entered?
To update your shipping information, please contact us at info@oasis-creations.com or +1-818-643-1748. The changes need to be made prior to your order being processed.
Will I be able to return my purchase if I find that it does not meet my expectations? If something does go wrong, then what?
Please let us know within 48 hours if you get a damaged item, find that some items are missing from your shipment, or if a purchased item does not meet your expectations. Retain the tag, box, and anything else that came with the item. You can exchange your defective item for a brand new one, get a discount, or get a full refund. If you don't like our solutions, you'll have to return the item(s) on your own to receive your money back. You will receive any money owed to you in the same manner in which it was initially transferred.
I'd like to cancel my order, if that's possible.
After you purchase any products from us, it will take 48 hours to process them. You can cancel your order without penalty as long as you do so within 24 hours. You will be responsible for return shipping costs and a 20% restocking fee if you cancel your order later than 24 hours or after it has been shipped.