Refund policy

Returns

Any unused and unopened products can be returned within 30 days of receipt. 

If more than 30 days have gone by since your purchase, we are unable to offer a refund or exchange. To be eligible for a return, your item must be unused, in original packaging, and in the same condition that you received it. 

Receipt or proof of purchase is required to process a return.

Refunds (if applicable)

Upon receipt and inspection of the product(s), a return credit will be issued to the original method of payment. Once processed, you should be able to see your refund within 3-5 business days. Shipping charges paid during check out will not be refunded. A restocking fee of 20% will be deducted from the refund amount. 

Customers are responsible for return shipping charges. 

Exchanges (if applicable)
Only defective or damaged products are eligible for exchange.  If you feel your order was damaged during transit or defective from manufacturer, please send us an email at support@oasis-creations.com for further assistance.

Shipping

To return your product, please mail it to:

Oasis Creations 
12439 Magnolia Blvd., Suite 240
Valley Village, California 91607

Customers are responsible for paying return shipping charges.  

Restocking Fee

To cover the expense of returning the items back to our inventory, a restocking fee of 20% will be deducted from your return amount.

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